How many users can be under my plan?
There is no limit to how many internal team members you can have on your account! We do not charge based on users; we want your whole team to benefit from the time-saving capabilities of MVO.
How do I add users/team members to my account?
If you have a user role of admin or manager, you can add team members to your account via our settings page.
How do I add clients to my agency account?
Please email us directly for a quote on setting up and extending access for your clients. Simply email [email protected] for assistance.
How do I add my agency to my brand account?
Please email us directly for a quote on setting up and extending access for your agency. Simply email [email protected] for assistance.
How do I add/remove brands to my account?
Please email us directly to add/remove brands to your account. Simply email [email protected] for assistance.
How do I edit/change my email alerts?
To update your alert settings, such as delivery time or account timezone, go to the Personal Preferences page in settings.
If you’d like to add or remove yourself from receiving alerts, you can do this directly from our brandspace homepage. To learn more about this, explore our how to set up brand alerts guide.
How do I add a brand just on a project basis?
If you’d like to track a brand for a limited project, simply let us know the start and end dates for the project. We’ll set the brand up in your portal with access for that exact timeframe.
Important notes:
Projects require a minimum tracking term of one month.
All reporting must be completed within the set timeframe.
Invoicing is automatically aligned with the project period, so you won’t be charged once the project ends.